Reset Password Help

If you forget your password, you will be locked out of you account if you attempt to log in more than five times. However, you can unlock your account without the assistance of your Domain Administrator if you complete the steps to recover your password.
The following steps will allow you to reset your password.
  1. On the Waystar public site (, click the Forgot your Password? Link. You will be directed to the Reset Password screen.
  2. Enter your User Name then click Send Email.
  3. Check your email. You will receive an email message with the subject Waystar Password Recovery. If you do not receive an email in your inbox, check your junk folder for the message.
  4. Click on the link in the email, enter the Answer to the Security Question, then click Submit.
  5. Enter a New Password and Confirm Password, then click Submit.

Additional Information

The link provided in the Waystar Password Recovery email will expire in two hours.